I want to return an item

As long as the item is not fitted or used we are happy to receive it back for a refund or exchange. Goods can be returned within 12 months of purchase and must be in the original packaging. The goods must be packaged appropriately for transport.


Please inform us via email: team@entitycycling.com, before sending an item back, to speed up the refund/exchange process.


Please complete the following steps to return your items:

Post small parts back to us at: Unit 13/25 Frenchs Forest Road E, Allambie Grove Business Park, Frenchs Forest, NSW, 2086, Australia. 

Include your order number with the parcel and inform us whether you would like an exchange or refund. 

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